Terms of Service

Welcome to Infognana Solutions (“Infognana,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, software, platforms, APIs, and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. About Infognana

Infognana Solutions is a global IT services and digital transformation company providing technology-driven solutions across intelligent automation, software development, healthcare revenue cycle management (RCM), data digitization, localization, digital commerce, virtual assistance, and workflow automation services for enterprises. Our Services are designed primarily for business and professional use.

2. Eligibility

You may use the Services only if you:

  • Are at least 18 years of age
  • Have the legal authority to enter into a binding contract
  • Are using the Services on behalf of yourself or an authorized organization

If you are using the Services on behalf of a company or entity, you represent that you have authority to bind that entity to these Terms.

3. Scope of Services

Infognana provides:

  • Intelligent automation and AI-powered business solutions
  • Data digitization and document management services
  • Healthcare RCM and medical support services
  • Software development, web development, and digital commerce solutions
  • Localization, transcription, and publishing services
  • Virtual assistant and managed IT services
  • APIs, dashboards, integrations, consulting, implementation, and support services

Specific features, service levels, and pricing may be governed by separate agreements, proposals, or Statements of Work (“SOW”). In case of conflict, those agreements prevail.

4. Account Registration & Security

To access certain Services, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your credentials
  • Notify us immediately of unauthorized access or security breaches

You are responsible for all activity under your account.

5. Acceptable Use

You agree not to:

  • Use the Services for unlawful, harmful, or fraudulent activities
  • Upload content that violates laws, regulations, or third-party rights
  • Attempt to reverse engineer, decompile, or exploit the Services
  • Interfere with system security, integrity, or performance
  • Use the Services to build competing products or services

We reserve the right to suspend or terminate access for violations.

6. Customer Data & Content

6.1 Ownership

You retain ownership of all data, documents, and content you submit (“Customer Data”).

6.2 License

You grant Infognana a limited, non-exclusive license to process Customer Data solely to provide, maintain, and improve the Services, in accordance with applicable agreements.

6.3 Data Responsibility

You are responsible for ensuring that:

  • You have legal rights to submit Customer Data
  • Customer Data complies with applicable laws and regulations, including HIPAA, GDPR, and applicable U.S. and international privacy laws where relevant

7. Data Security & Privacy

Infognana implements industry-standard security measures, including:

  • Encryption in transit (TLS 1.2+) and at rest
  • Role-based access controls
  • Secure cloud and enterprise infrastructure
  • Audit logging and monitoring
  • Internal compliance and data protection practices

Our data handling practices are governed by our Privacy Policy, which forms part of these Terms.

8. AI & Automated Processing Disclaimer

You acknowledge that:

  • AI-generated or automated outputs may contain inaccuracies or incomplete information
  • The Services are decision-support tools and not a substitute for professional judgment
  • You are responsible for reviewing and validating outputs before use
  • Infognana does not guarantee that outputs will be error-free or suitable for every use case

9. Intellectual Property

All rights, title, and interest in the Services, including software, models, workflows, trademarks, designs, content, and documentation, are owned by Infognana or its licensors. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from the Services.

10. Fees & Payment (If Applicable)

Fees, billing cycles, and payment terms are defined in applicable agreements or invoices. Unless otherwise stated:

  • Fees are non-refundable
  • Late payments may result in suspension of Services
  • Taxes and government charges are the responsibility of the customer

11. Third-Party Services

The Services may integrate with third-party platforms, cloud providers, APIs, payment processors, or enterprise systems. Infognana is not responsible for third-party services, availability, or data handling practices. Use of such services is subject to their own terms and policies.

12. Service Availability & Modifications

We may:

  • Update, modify, or discontinue features or Services
  • Perform maintenance, upgrades, or security updates
  • Modify these Terms with reasonable notice

Continued use of the Services after changes constitutes acceptance of the updated Terms.

13. Termination

We may suspend or terminate your access if:

  • You violate these Terms
  • Required by law, regulation, or security obligations
  • Your account remains inactive, unpaid, or misused

Upon termination, your right to use the Services ceases immediately.

14. Disclaimer of Warranties

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Infognana disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or uninterrupted availability of Services or outputs

15. Limitation of Liability

To the fullest extent permitted by law:

  • Infognana shall not be liable for indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount paid by you to Infognana during the twelve (12) months preceding the claim

Some jurisdictions do not allow certain limitations, so portions of these limitations may not apply.

16. Indemnification

You agree to indemnify and hold harmless Infognana, its affiliates, employees, and partners from claims arising out of:

  • Your use of the Services
  • Violation of these Terms
  • Infringement of third-party rights through Customer Data or misuse of the Services

17. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Texas.

18. Compliance with Laws

You agree to comply with all applicable laws and regulations, including:

  • Data protection and privacy laws
  • Export control and sanctions regulations
  • Healthcare and industry-specific compliance requirements where applicable

19. Force Majeure

Infognana is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, cyberattacks, labor disputes, internet outages, governmental actions, or other force majeure events.

20. Contact Information

If you have questions regarding these Terms, you may contact:

Infognana Solutions
Website: https://www.infognana.com
Email: sales@infognana.com

Infognana is an AI solutions and digital services company with 25+ years of expertise in empowering enterprises through intelligent platforms, scalable digital solutions, and innovation-driven growth.

SOC 2
Compliant
HIPAA
Compliant
ISO 27001
Certified
GDPR
Compliant

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